Cookies are very small text files stored on your computer when you access most websites on the internet. In the vast majority of cases they are harmless and help the website to work and respond to you as a viewer and potential customer.
You can choose to control the cookies your computer accepts through the settings in your internet browser at any time. For more information about how to do this, and about cookies in general, you can visit http://www.allaboutcookies.org.
Please note that preventing cookies is likely to impact the functionality or performance of most websites and prevent you from using certain services. If you choose to do so, we cannot guarantee access to the services provided through our website or be sure how our website will perform during your visit. Doing so will also affect our ability to update our website to cater for user preferences and improve its performance.
All orders will need to be paid for in full prior to despatch either by using our online credit card transaction facility, calling us, sending a bank transfer or by forwarding a cheque made payable to “Elliott+Lily Limited” to our address as detailed in the 'Contact Us' section of the website. Please note that Cheques must be cleared before dispatch can commence.
From receipt of payment our normal delivery times are approximately 5 working days for stock items to mainland UK addresses. During busy periods, especially November/December for Christmas this extends to approximately 9 days, however please allow a maximum of 21 days for delivery. Do not hesitate to contact us if you do not receive a confirmation email for your order so we can check our systems for you. If delivery has not arrived within 7 days please do not hesitate to contact us to check on status in case a carrier has had trouble delivering to your address etc.
If you have an impending birthday or other event for which an expedited dispatch is required, please call or email and we will do everything we can to help.
Our boxes are quite big so normal carrier rates do not apply, however we try to maintain the lowest possible charges. Timing varies by destination but for normal UK mainland expect your products within 48 hours of despatch.
A valid signature will be required on collection or delivery. Most UK, Europe and North America geographical areas are quoted on the website, please contact us for shipping costs outside this area. Upon delivery of the goods to you, the goods shall be at your risk. If you instruct the goods to be left in a suitable location and not signed for this will be carried out at the carriers discretion and we will consider our contract to have been fulfilled.
IMPORTANT: Please advise of any shortages or damage as soon as possible and at most within 7 days of receipt. More details are in our other terms and conditions.
Please note our policy is to provide our products in environmentally low impact packaging wherever possible.